Hosting terms of use

1. The service

Qalaa Tech hosts and maintains the Customer's website (static site, WordPress, or a platform for the Plateforme plan) on its own server, located in Constantine (Algeria). Visitors reach it through our relay at OVH, in France.

We put the website online from files supplied by the Customer, or move it from their current host. For WordPress, the Customer receives an administrator account; Qalaa Tech keeps an account reserved for its own interventions.

2. What we provide

• The HTTPS certificate of each domain, renewed automatically.
• An encrypted backup every night, copied to a separate server in France (OVH), kept according to the plan: 7 days (Essentiel), 7 days and 4 weeks (Pro), 7 days, 4 weeks and 6 months (Plateforme); restored at the Customer's request.
• Server security updates; for WordPress, security updates of the software, plugins and themes every week.
• Monitoring: we are alerted if the website stops responding.

3. Limits of each plan

• Essentiel: 1 website and 5 GB; Pro: up to 3 websites, 20 GB and 1 database; Plateforme: 1 platform, 50 GB and reserved resources.
• If a website exceeds its plan (space, traffic, memory), we inform the Customer and suggest the right plan; without agreement, we may limit the website to protect the others.
• Very busy websites, video streaming and large downloads are not included: we then suggest a suitable server.
• The service runs on a single server: a failure (hardware, power, connection) interrupts the websites until it is repaired. Uninterrupted availability is not guaranteed.

4. The Customer's responsibilities

• The content of their website, the accounts they create and their passwords.
• The plugins and themes they add themselves, and the consequences of their flaws.
• Compliance with the law for published content and personal data collected by their website.
• Their own copies of important data: our backup does not replace theirs.

5. Prohibited uses

• Bulk or unsolicited messages (spam); website forms may send emails through a professional mailbox.
• Phishing, identity theft, spreading viruses or malware.
• Attacks on other systems, cryptocurrency mining, open proxies.
• Unlawful content: infringement of others' rights (copyright, trademarks), hateful or defamatory content, or content exploiting minors.
• Any use contrary to the law.

6. Abuse and suspension

In case of serious abuse (hacked website spreading malware, phishing, spam) or a report from an authority, we may suspend the website immediately, then inform the Customer.

For any other breach, we ask the Customer to end it within 48 hours before any suspension. For a serious or repeated breach, the service may be terminated without refund of the current period.

To report abuse from a website we host: contact@qalaatech.com.

7. Confidentiality and data

We access the website's files and database only at the Customer's request, for security or maintenance, or when required by law, and only as far as strictly necessary.

The website files are stored on our server in Constantine; the encrypted backup copies, on a server in France. For personal data processed by their website, the Customer is the data controller and informs the people concerned.

8. End of service

At the end of a paid period that is not renewed, the website is first suspended, then deleted with its database. An archive is kept for 30 days; backup copies are then erased as their retention period ends. The Customer may ask for a copy of their website before deletion.